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Refund & Delivery Policy

Clear, fair terms for every custom digital project — websites, apps, and beyond.

All Sales Are Final

Every engagement is a commitment — from both sides. Here's what that means for your project.

Why No Refunds?

Every project is built from scratch — tailored entirely to your brief. Time, expertise, and resources are committed from day one.

What This Means for You

All payments and deposits are non-refundable once work begins. This applies to all custom websites and applications. Once the final product is approved and deployed, the project is considered complete and officially closed.

How Digital Delivery Works

All deliverables are transferred electronically — no physical shipping involved.

What Gets Delivered

Website Access

Full access to your live website, including hosting setup and domain configuration where applicable.

Digital Templates

All custom-designed templates, assets, and source files are delivered electronically upon project completion.

Custom Applications

Fully built and tested apps are deployed to your chosen platform or transferred to your environment.

Delivery Timeline

Timelines depend on prompt client feedback at each stage. Delays in approvals may affect the overall delivery schedule.

Final Deployment & Access Transfer

Administrative access credentials — including login details, admin panels, and ownership rights — are transferred only after two conditions are met.

1

Full Balance Paid

The final invoice must be settled in full before any credentials are released.

2

Project Officially Approved

Client sign-off confirms the deliverable meets the agreed scope and brief.

Policy Updates

We May Update This Policy

Synthesis Transformation reviews and updates this policy periodically to reflect changes in our services or legal requirements.

Get in Touch

Have questions about this policy? We're happy to clarify anything before your project begins.

🌐 Visit Our Website

stmy.online

📍 Our Location

Taman Puchong Perdana, 47150 Puchong, Selangor, Malaysia.

Let's bring clarity to your chaos.

Stop guessing. Start building.

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