Synthesist Transformation Enterprise — Last updated: 18 September 2026
This Policy explains how We collect, use, and protect Your Personal Data when You use Our Service. Your privacy is our priority.
Interpretation & Key Definitions
Capitalised terms carry specific meanings throughout this Policy, whether used in singular or plural form.
Account
A unique account created for You to access Our Service or parts of it.
Company
Synthesist Transformation Enterprise, VISTA MILLENNIUM CONDOMINIUM, Puchong, Selangor, Malaysia.
Personal Data
Any information relating to an identified or identifiable individual.
Service
The Application, the Website (stmy.online), or both.
Cookies
Small files placed on Your device that record browsing activity on a website.
Usage Data
Data collected automatically — such as IP address, browser type, and time spent on pages.
Service Provider
Third-party companies or individuals who process data on Our behalf to facilitate the Service.
You / User
The individual — or legal entity — accessing or using Our Service.
Types of Data We Collect
We collect two broad categories of information when You use Our Service.
Personal Data
Information You provide directly to Us, including:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Usage Data
Collected automatically when You use the Service:
- Device IP address and browser type
- Pages visited and time spent
- Mobile device type and unique identifiers
- Operating system and diagnostic data
Tracking Technologies & Cookies
We use cookies and web beacons to track Service activity and improve Your experience.
Necessary / Essential Cookies
Session Cookies — Essential for authenticating users and delivering core Service features. Cannot be disabled without affecting functionality.
Cookie Acceptance Cookies
Persistent Cookies — Record Your cookie consent choices so We honour Your preferences on future visits.
Functionality Cookies
Persistent Cookies — Remember Your preferences (e.g., login details, language) to personalise Your experience.
Web Beacons
Small electronic files in Our Service that count page visits and verify server integrity.
Where required by law, non-essential cookies are used only with Your consent. You may withdraw or change consent at any time via Our cookie preferences tool or Your browser settings.
How We Use Your Personal Data
We process Your data only for clear, legitimate purposes.
Service Delivery
To provide, maintain, and monitor Our Service and manage Your registered Account.
Contract Performance
To fulfil purchase agreements and any other contracts You enter into with Us.
Communications
To contact You via email, SMS, or push notifications about updates and security alerts.
Analytics & Improvement
To analyse usage trends and evaluate the effectiveness of Our promotions and features.
Business Transfers
To evaluate or conduct mergers, acquisitions, or restructuring where data may be transferred.
Marketing
To send relevant offers and information where permitted by law. You may opt out at any time.
Sharing Your Personal Data
We do not sell Your Personal Data. We share it only in the circumstances below.
Service Providers
Third-party vendors who assist in operating and analysing Our Service on Our behalf.
Affiliates
Parent companies, subsidiaries, and joint venture partners — all bound by this Policy.
Business Transactions
In connection with mergers, acquisitions, or asset sales. You will be notified in advance.
Other Users
Information shared in public areas of the Service may be visible to all users.
With Your Consent
We may disclose Your data for any other purpose when You have given explicit consent.
Text Message (SMS) Privacy
You may opt in to receive SMS messages from Us. We handle your messaging data with strict care.
Never Sold
No mobile information is shared with or sold to third parties for marketing purposes.
Consent-Based
Opting in is never a condition of purchase or Service use. You choose to receive messages.
Easy Opt-Out
Reply STOP to unsubscribe at any time. Reply HELP for support. Message rates may apply.
SMS communications may include account notifications, security alerts, delivery updates, OTP messages, customer care messages, and marketing offers — only where You have consented.
Data Retention & Deletion
We retain Your Personal Data only as long as necessary, then securely delete or anonymise it.
Your Rights, Security & Third-Party Services
We are committed to protecting Your data and empowering Your choices.
Your Rights
- Access or correct Your Personal Data
- Request deletion of Your data
- Withdraw consent at any time
- Object to certain processing activities
Data Security
We apply commercially reasonable safeguards. No method of transmission is 100% secure, but We continually work to protect Your information.
International Transfers
Your data may be processed outside Malaysia. We ensure adequate safeguards are in place before any cross-border transfer.
Third-Party Service Providers
Mouseflow
Session replay and heatmap analytics. Privacy Policy
FreshDesk
Customer support software by Freshworks, Inc. Privacy Policy
Google Places
Location data services by Google. Privacy Policy
Children's Privacy
Our Service is not directed to anyone under 16. We do not knowingly collect data from minors. Contact Us immediately if You believe a child has provided Us with Personal Data.
Contact Us & Policy Updates
We may update this Policy periodically. We will notify You via email or a prominent notice on Our Service before changes take effect.
Get in Touch
For any questions about this Privacy Policy, please contact Us directly.
- 📍 Taman Puchong Perdana, 47150 Puchong, Selangor, Malaysia.
External Links
Our Service may link to third-party websites. We have no control over their content or privacy practices. Please review their policies before sharing any information.
Policy Changes
Changes are effective upon posting. The "Last updated" date at the top of this page will always reflect the most recent revision.
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